Professional Autograph Authentication Service - PAAS customer service

 I did finally get my money back from professional autograph authentication services after filing a police report. The person contacting me lied in another communication stating that I had committed some kind of fraudulent act and that I was some kind of psychopath. I took my concerns to the BBB, and I will never give these people any money for autograph authentication ever again. They are rude and they do not know what they are doing. they thought they could rip me off..... They thought wrong. They were non professional and abusive in the communications I did receive, and they have no real understanding of professional business communications. I spent almost two years in college. I should know.

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PAAS Certified Autographs Removed    

eBay has removed virtually all autograph listings with PAAS (Professional Autograph Authentication Service) COAs, apparently due to authenticity concerns.

It is estimated   that approximately 800 listings were wiped out, and less than a dozen remained. eBay sellers reported that all of their PAAS autographs were removed except those also certified by other third-party authenticators. Sellers were told they would face possible suspension if they attempted to list them again.

While there has been no official statement by eBay, Michael Frost, PAAS's president and authenticator, acknowledged eBay's actions when I asked by email, but would not say why, suggesting we contact eBay. However he denied it was due to authenticity concerns.

However, emails from eBay provided to us by recipients contradict that.:

Why were the listings for my autographed items ended?
- We received reports regarding the authenticity of the autographs in your listings. Please be aware that we regularly receive such reports from rights owners, law enforcement officials and members of the eBay community. These reports were not the determining factor for why your listings were removed but they were taken into consideration.

In the past, blanket removal of a company's COA by eBay has been followed within a few months by an official listing on eBay's banned COA list. 

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 Trendon of Tucson, AZ

Professional Autograph Authentication Service - Refused acknowledgement of payment and refund

On February 3rd 2016, I paid 55.00 dollars in good faith to PAAS in Florida. I have made multiple attempts to contact this business to request a refund of my money. I did not get any contact until 2/24/2016. The individual from PAAS claiming this is the first time they heard of a refund. I never sent the item to be authenticated, and I cancelled the shipping label to mail the item to them. I have tried to call PAAS and contact them by e-mail. I am unemployed, and I made a mistake in requesting their services. I paid this money in hopes of getting an autographed picture authenticated, that I may sell the item on e-bay and make some money to live on. I am getting screwed by pay-pal, and e-bay, and now apparently by PAAS. I am not like these big time businesses. The 55.00 was the last from my 2016 income tax refund. Thanks to thieves like these big name businesses, I am flat broke and in debt.

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 Rustin

Professional Autograph Authentication Service - BEWARE MIKE FROST www.paasautographs.com P.A.A.S. FORGER CONMAN AUTOGRAPH

Mike Frost of P.A.A.S. Spews More Lies Landing himself into Further Trouble Mike Frost of P.A.A.S. a company that once authenticated autographs with genuine experts has attempted to reinvent itself since two of the three partners dissolved their authenticating relationship with Mike Frost and the company. Frost who won’t even be hired by Coaches Corner to authenticate autographs has recently made new false statements. ANL in the past just doesn’t make statements. It has always exposed the facts with documented proof. Not a single individual to date has questioned anything written by ANL. Frost, who has experienced financial difficulty for quite some time, claims P.A.A.S. has two offices. One is in his new apartment since he has lost his home. The other ANL has discovered is now an abandoned store full of rubble. This is the same store Frost was selling hot dogs and used women’s clothing among other discarded items from. This peddler, worked out of a store once named The Show Emporium. Those calling Frost on the phone about autographs would sometimes be put on hold while Frost needed to attend to the sale of a $2 hot dog. Recently, it has come to our attention that while processors were trying to serve Mike Frost/P.A.A.S. several lawsuits for his lies about others they came upon this abandoned store, once the headquarters of Mike Frost/P.A.A.S. According to Mike Frosts this location is still being used by him. What was found by those trying to serve Mike Frost was a building full or rubble, which was once, the Show Emporium, P.A.A.S. Headquarters. The dance floor has been totally torn up and destroyed along with a small room Frost used for his computer authentication reference center. See portrait of P.A.A.S. Headquarters below. As usual Frost will never update his website. As proof, half those listed as autograph experts have requested to have their names removed for over three years. Office number Two is shown below. A small apartment in not such a secure area. Enough said It is believed if you still want to meet Mike Frost for authentication purposes, it is highly suggested you leave your autographs with him in a public place, with witnesses. Mike Frost, made a laughable comment recently. That his P.A.A.S. business is better then ever. ANL cannot find a single autograph dealer or auction house who uses P.A.A.S. The last one to do so was Pristine Auctions who will no longer even accept a P.A.A.S. certificate. What ANL did find, in our investigation is that most dealers won’t even accept a P.A.A.S. guess as a reason to give a refund. Frost downfall, was his loss of two autograph expert business partners. In addition eBay’s email to Frost removing all autographs on eBay that came with a P.A.A.S. cert is difficult to swallow. In ANL’s quest to discover, Frost claims business is better then ever. We discovered a professional dealer in Kansas who at one time used P.A.A.S. exclusively. The dealers entire inventory was removed from eBay causing them to completely go out of business. Not to mention the high cost spent on authenticating and receiving worthless COA’s. Mike Frost now a desperate individual is trashing all those who at one time felt sorry for him and used his service. Now Mike Frost who has extremely limited abilities in authenticating is on his own. Looking at sellers inventory and giving free guesses as to the authenticity of their items. Fortunately for the hobby, Mike Frost guesses fall on deaf ears as basically no one accepts his hurtful attacks on their inventory. There is much, much more to the Mike Frost story of attempted fraud. We presently find Mike Frost is being investigated by more than one agency. And ANL does not want to let the hot dog out of the bun until we are given proper clearance.

P.A.A.S. / Mike Frost The Worst Authenticator Rip off Pembroke Pines, Florida

I hope this complaint helps just one person from going through what I did with this company.

I have no one to blame but myself for getting involved with P.A.A.S and its deficient guru Mike Frost. There’s an old saying in this hobby that you get what you pay for.  I can tell everyone, I didn’t get close to that, all I got was grief and ripped off. I have used other authenticators and was not happy with any of them. I was looking to try someone new and ultimately experienced what it is like to be in the bottom of the barrel. An authenticating HELL! I contacted PAAS/Mike Frost to have some items authenticated. By far his prices was the cheapest of all authenticators. That alone should have told me something. I did not do my homework.  What I have discovered since about PAAS is simply unbelievable.  How this company still exists is beyond my comprehension? Possibly they just survive hoping to find a new customer like me. PAAS has a decent looking web site, filled with names of those who appear to work for the company. I now find out from others in the hobby that those are all his family. His brother, his wife, his kid and so forth, all family members and all using different last names. Again, that should have told me something. I have also discovered others whose names are being used. From what I now learned,  they have never seen an autograph from Frost. Most of them have asked multiple times to have their names removed from the PAAS web site.  Frost has refused. Don't be fooled like me, PASS/Mike Frost is a one person operation. My experience with him is that he is not  capable of authenticating autographs. Not even close now that I find out about his mistakes where others are exposing him on the Internet.  Items I purchased from reputable dealers were turned down as not authentic and items I actually got in person were also turned down.  Trying to get a refund, one dealer I purchased my item from would not accept a COA from PAAS/Frost. To justify this, the dealer also told me that I may find many others that wont accept his COA.  I found this out to be true. My next problem with PAAS/Mike Frost was the time it took to get my items back. Not the few days as was promised by more then a few weeks.  Trying to get hold of PAAS/Frost was a major problem and at one point I was concerned about getting my items back. 

To make it worse after spending hundreds of dollars Mike Frost's COA's were kicked off eBay and all my listing's disappeared.  Frost bragged about helping eBay out with Whitney Houston and then they kicked him off.  Some relationship he had with eBay.  Why didn’t I know this before I dealt with PAAS/Frost?  Why didn’t I ask around the hobby to learn about PAAS/Mike Frosts reputation? Getting Frost back on the phone once he finds out you are unhappy is almost impossible. He must have caller ID.  The only way to trick him into answering his phone is to call from a different number. When he answers and finds out who it is, he hangs up on you. Ijn my opinion, Frost is truly the bottom of the barrel compared to all the other authenticators.  I would like to sign my name to this but was told Frost has a friend who is associated with eBay. I am told he has the capability of having items I sell on Bay removed by stating they are not genuine.  What a fun hobby!